Appointments

Our new Total Triage appointment system is now live.

This means that you do not need to contact us from 8AM and can contact the Practice at a time convenient for you by submitting an online request form. https://accurx.nhs.uk/patient-initiated/B81027

For all same day appointments and those within 2 weeks, please use our online consultation system one of the following ways:

• Use an online form 
• Use the NHS website or the NHS App at any time

You do not need to wait on hold on the phone or outside the practice.

 You do not need to log in or use any passwords to use this service.

If you don’t have online access, please don’t worry our receptionists will help you complete the request to the GP over the phone.

Evening and Saturday Appointments

We can offer appointments outside of our core hours of 8:00am to 6:30pm to see or speak with a doctor, nurse or health care professional.

To request an appointment:

• Phone us on 01482 336810 during our opening hours
• Visit the Practice and speak with a receptionist during our opening hours

HCA / Practice Nurse Appointments

Health Care Assistant and Practice Nurse appointments can be booked in advance by contacting the surgery. 

• Phone us on 01482 336810 during our opening hours
• Visit the Practice and speak with a receptionist during our opening hours

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call

Cancelling or changing an appointment:

• Use the NHS website or the NHS App at any time
• use online form at any time
• Use our online system at any time (find out how to get access)
• Phone us on 01482 336810 during our opening hours
• Reply CANCEL to your appointment reminder text message
• Phone us on 01482 336810 and speak with a receptionist during our opening hours

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs
• If you require a double appointment to discuss more than one health need

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after we open possible.

If you have recently changed address or have a key code, please inform the receptionist so they can check your records are up to date.