Appointment Options:

We offer a range of consultation options to meet your needs, including face-to-face, telephone, and video appointments. When you contact us to book an appointment, our reception team will ask you for some basic details. This allows them to direct you to the most appropriate healthcare professional, ensuring you receive the right care in a timely manner.

• One Appointment: One Person, One Issue: Each appointment is intended to address one person's medical concern. If you need to discuss more than one issue during your consultation, please inform the receptionist at the time of booking so that they can schedule an extended appointment. This helps to ensure that adequate time is set aside for your care. If another family member also needs medical attention, please make a separate appointment for them.

• eConsult Service: As an alternative to calling the surgery, you can use our online eConsult service. This allows you to submit a medical request directly to the practice at any time. Once received, a GP will review and triage your request within 48 hours. The eConsult system is a convenient option for non-urgent issues that may not require a face-to-face visit, and it helps streamline the process for patients who prefer online access to healthcare.

Signposting to Other Services:

In some cases, your concern may be best handled by another healthcare professional, such as a nurse, pharmacist, or physiotherapist. Our reception team is trained to recognize when this may be the case and will guide you to the appropriate service to ensure you receive the best possible treatment. This helps avoid unnecessary delays and ensures you see the right person for your specific needs.

For more information on where to seek medical advice and whether a GP appointment is necessary, please visit our Health Advice page. This resource can help you decide if another service might be more suitable for your symptoms, such as a pharmacist or walk-in clinic, before contacting the surgery.

With the help of our colleagues at Symphonie PCN (Primary Care Network) we are now able to offer appointments outside of our core hours of 8:00am to 6:30pm.

So you can book an appointment to see a Health Care Professional on Monday to Friday between 6:30pm to 8:00pm at the Wilberforce Health Centre on Storey Street, Hull.

You can also be seen on Saturdays between 9:00am and 5:00pm at the Elliott Chappell Health Centre.

For details please contact us. 

Health Care Assistant and Practice Nurse appointments can be booked in advance by contacting the surgery. 

The role of our practice nursing team, typically includes administering vaccinations, conducting health screenings, managing chronic diseases, providing education and support on health issues, and promoting preventative care. They play a crucial role in patient care and help manage the overall health of the practice population.

The Healthcare Assistants (HCAs) support the clinical team. Their responsibilities include taking patient bloods, blood pressure management and long term condition reviews. HCAs also help with administrative tasks, ensuring the smooth operation of the practice. They play an important role in enhancing patient experience and supporting nurses and doctors in delivering effective care.

If you are unable to attend your appointment, it is essential to inform us as soon as possible. Notifying us allows us to offer your time slot to another patient who may need it, helping to reduce wait times for everyone. It also helps us manage our resources effectively and ensures that our staff can focus on patients who are present. Additionally, keeping us informed allows you to reschedule your appointment, ensuring you don’t miss important medical check-ups or treatments. By canceling in advance, you show consideration for others who may be waiting for care. Your timely communication helps us provide better service for all our patients, and we appreciate your understanding.

Home Visits can only be requested if you are housebound or you are too poorly to attend the surgery. We encourage our patients to come into the surgery, where we have the proper equipment and facilities available but we do appreciate this is not always possible.

If you do need to request a home visit, please contact the surgery. 

If you have recently changed address or have a key code please inform the receptionist so they can check your records are up to date.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Our text reminder service allows you to receive confirmation and reminders about your appointments. To have this service you will need to have consented to receiving sms reminders from the surgery.